Last update: November 8, 2026.
1. Information we collect
We may collect information provided directly by you, such as name, company, email, phone number, industry segment and messages sent through forms or contact channels.
We may also collect basic technical navigation data, such as IP address, device type, browser, pages accessed and interactions made on the site.
On the platform used by partner stores, we count each team user's panel usage time, keeping only the total seconds per day while the panel is open and in use. This total is used only for the user's own achievements: only they can see their time, which is never shown to owners, managers or GTSim nor used in rankings, and it is deleted after 400 days.
When the end customer opens their account area on a phone, we identify the device model (through the 51Degrees service, without storing the IP address or the full User-Agent) to show the right installation steps and check eSIM compatibility.
2. How we use the information
We use the data to respond to commercial requests, present the GTSim solution, evaluate partnership opportunities, improve the website experience and comply with applicable legal or regulatory obligations.
The data may also be used for communications related to the commercial relationship, always respecting the available contact and unsubscribe options.
3. Data sharing
GTSim does not sell personal data. Information may be shared with suppliers and operational partners strictly necessary for service, hosting, email delivery, navigation analysis, support or compliance with legal obligations.
When sharing occurs, we seek to adopt reasonable measures to protect the data and limit use to the purposes provided in this policy.
4. Cookies and similar technologies
We use necessary cookies for website operation, security, cart and preferences. With your permission, we use analytics and advertising cookies, including Microsoft Clarity, to understand navigation and improve our services.
Non-essential cookies remain disabled until you authorize them. You can accept, reject or change your choice at any time through Cookie settings in the footer.
5. Security
We adopt reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, loss or destruction.
No system is completely immune to risks. Therefore, we maintain practices of continuous review and improvement of security controls.
6. Data retention
We keep personal data for as long as necessary to fulfill the purposes described in this policy, fulfill requests, preserve legitimate commercial records or comply with legal obligations.
When data is no longer necessary, it may be deleted, anonymized or kept only when there is an applicable legal basis.
7. Your rights
You can request access, correction, update, deletion, portability or information about the processing of your data, as provided by applicable legislation.
You can also request the interruption of commercial communications when applicable.
8. Changes to this policy
This policy may be updated periodically to reflect changes in the site, services, legal requirements or internal practices.
The current version will always be published on this page.
Contact
For questions or requests related to this policy, contact us by email at contato@gtsim.com.br.